Veterinary Outpatient Care Technician

Position Overview

The outpatient technician provides medical support for patients when they are not checking into the hospital. They assist the doctor throughout the diagnosis and treatment phases. They aid the veterinarians in achieving greater efficiency by relieving them of technical work and administrative detail.  They have a very significant role in communicating with and education clients about their pets and must love serving people and pets.

Position Qualifications and Requirements

Education and Licensure Requirements

  • High school diploma or equivalent
  • Veterinary Technician Certification (CVT) desirable but not required.
  • Previous On-The-Job Training desirable when not a CVT.

Experience Requirements

  • Minimum two years experience as veterinary technician or assistant, preferred.

Personal Requirements

  • Minimum of 18 years old.
  • Genuinely enjoys working with animals and is able to deal with them even when they are stressed, ill or in pain.
  • Genuinely enjoys working with people and is able to deal with them even during stressful times.
  • Can stay calm and efficient during a medical crisis.
  • Is well-spoken and approaches his/her job duties in a mature nature.
  • Is experienced in the teamwork approach and works well with all levels of hospital team members.
  • Has excellent client communication skills.
  • Physical Effort: Work requires lifting and carrying animals (will be assisted by other staff members in lifting animals over 40 lbs). Walks or stands for extended periods or time; frequently works in a bent position.
  • Working conditions: Will be exposed to anesthetic gases. Will be exposed to radiation from x-ray machines. May be exposed to Chemotherapy drugs and Chemotherapy patients. May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and contagious diseases.

Wage Range

The range for the position is $13.00 per hour to $16.00 per hour.
Benefits are outlined in the employee manual and are separate from the hourly wage.

Duties/Tasks

  • Can provide compassionate care to patients and clients.
  • Can conduct oneself in a confident and professional manner even when stressed and/or focused on individual tasks. Can follow IPH Code of Conduct.
  • Understands the importance of a clean and orderly facility, does not hesitate to clean or organize as part of a normal job duty.
  • Can legibly keep accurate medical records in accordance hospital policy.
  • Can prepare and maintain the exam rooms and treatment areas.
  • Can perform physical assessments; record observations legibly in the computer.
  • Can effectively restrain pets even when large or difficult.
  • Understands all common vaccinations and vaccination protocols and can explain to clients.
  • Maintains positive, cooperative relationships with other employees.
  • Gives SQ, IM and IV injections. Performs blood collection, cystocentesis, nail trims, anal gland expressions, vaccines, chronic medication injections and minor ear cleaning procedures.
  • Can handle client’s medical questions with confidence and direct to veterinarians when appropriate. Provides client education on giving SQ fluids, insulin injections etc.
  • Can prepare estimates for procedures and discuss financial commitments with clients supporting hospital financial policies.
  • Can explain necessary follow-up and home care instructions.
  • Understands usage, dosage, and common side-effects for commonly used prescription drugs and can readily explain them to the clients.
  • Can assist the veterinarian in minor medical procedures, prepares patients for sedation, sets up for minor procedures, monitors patients during sedation and recovery.
  • Can properly follow sterility guidelines; before, during and after a minor procedure.
  • Can perform clinical laboratory procedures such as fecal flotation exams, heartworm checks, skin scrapings, urinalysis, and fungal cultures; draws blood for laboratory analysis; and ensures that test results are ordered properly, and results recorded in patient records.
  • Can effectively position for and take radiographs.
  • Can perform electrocardiograms and blood pressures.
  • Can prepare a patient and the machine for an ultrasound procedure.
  • Can set up and assist with artificial insemination and transcervical insemination
  • Can admit patients into the hospital and enter treatment orders on Smartflow under the direct supervision of a veterinarian.
  • Can discharge patients based on the veterinarian’s orders, ensuring that patients are well groomed and in a medically appropriate state.

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