The pharmacy technician plays a critical role in the veterinary practice. They are responsible to correctly fill medications prescribed by our veterinary team, research and fill prescription requests for in-house sales as well as online medication refill requests. The pharmacy technician also provides customer service and care with each client interaction.
Position Qualifications and Requirements
Education and Licensure Requirements
- High school diploma or equivalent
- Veterinary Technician Certification (CVT) desirable but not required.
- Previous On-The-Job Training desirable when not a CVT.
- Previous veterinary experience desirable but not a requirement.
- Previous customer service skills desirable but not a requirement.
- Minimum of 18 years old.
- Genuinely enjoys working with animals and is able to deal with them even when they are stressed, ill or in pain.
- Can stay calm and efficient during a medical crisis.
- Is well-spoken and approaches his/her job duties in a mature nature.
- Is experienced in the teamwork approach and works well with all levels of hospital team members.
- Has excellent client communication skills.
- Physical Effort: Work requires lifting up to 20 lbs. Walks or stands for extended periods or time; and can at times work in a bent position.
- Working conditions: May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and contagious diseases.
The range for the position is $12.00 per hour to $15.00 per hour.
Benefits are outlined in the employee manual and are separate from the hourly wage.
- Can provide compassionate care to patients and clients.
- Can conduct oneself in a confident and professional manner even when stressed and/or focused on individual tasks.
- Can legibly keep accurate medical records in accordance hospital policy.
- Can prepare client invoices for services performed
- Can accurately handle payment transactions
- Answers telephones and handle calls quickly, efficiently and in a professional and friendly manner using a multi-line system.
- Has good computer skills and shows accuracy in inputting details
- Understands the importance of a clean and orderly facility, does not hesitate to clean or organize as part of a normal job duty.
- Can educate clients on over-the-counter products such as shampoos and nutraceuticals; has full knowledge of heartworm and external parasite preventives to promote client education and sales
- Maintains positive, cooperative relationships with other employees.
- Can handle client’s medical questions with confidence and direct to veterinarians when appropriate.
- Can explain necessary medication instructions.
- Understands usage, dosage, and common side-effects for commonly used prescription drugs and can readily explain them to the clients.
- Can draw up injectable medications accurately with minimal waste.
- Can perform basic pharmaceutical math.
- Can maintain an appropriate inventory of all medical supplies as determined by the inventory control system.